Refund Policy

This policy applies to Dame Hombro one-time video packs. You can request a refund within 14 calendar days of payment. Unused packs qualify for a full refund; for a partly used pack, successful generations are deducted proportionally. Mandatory consumer rights and corrections of duplicate or incorrect charges are preserved.

Current payment status

The current website uses administrator-only Waffo test checkout. Public live payments are not enabled, and test orders are not real-money purchases.

Eligibility and partly used packs

Send your request within 14 calendar days of the payment date shown on your order. If no video allowance has been consumed, the eligible refund is the amount paid for that pack. If part of the pack has been used, the eligible unused portion is calculated as the amount paid multiplied by the number of remaining allowances, divided by the number purchased, rounded to the payment currency’s smallest unit. Successful generations count as consumed; failed requests whose allowance was restored do not. We verify pending requests before finalizing the calculation so an allowance is not both used for generation and refunded.

After the 14-day period, change-of-mind refunds are generally unavailable, but this does not remove remedies required by law or reviews of incorrect charges or non-delivery. Deleting a successful result does not make its consumed allowance unused again.

Failed or undelivered requests

A request that reaches a failed state returns the allowance for that duration so it can be used again. Returning an allowance is not a cash refund. A pending request may need provider reconciliation before its final status is known. If a paid pack is not credited, a result cannot be delivered, or a restored allowance remains unavailable, contact support so we can investigate and arrange an appropriate correction, redelivery or any refund required by the applicable purchase terms and law.

Duplicate, incorrect or unauthorized charges

Contact us promptly if you believe a transaction is duplicated, charged for the wrong amount or unauthorized. Provide the order identifier and receipt details. We and the relevant payment provider will verify the transaction and arrange a correction or refund where warranted. This does not restrict your statutory rights or your ability to contact your payment provider.

How to request a review

Email support@damehombro.pro with your account email, order or receipt identifier, purchase date, amount, currency and reason for the request. Include the generation identifier if relevant. Do not provide a full card number or security code. We aim to acknowledge support requests within two business days; the decision may take longer when provider records or additional information are needed.

Approved refunds

Approved refunds are handled through the relevant payment provider, normally to the original payment method when supported. The provider or legal seller shown on your receipt may need to complete the refund. The time for funds to appear depends on the payment method, processor and bank; we cannot promise an instant or fixed bank-posting date. Refunded allowances are revoked and must not be used.

Consumer rights and related policies

Nothing in this policy excludes a mandatory withdrawal right, remedy for non-delivery or other consumer protection that applies to you. Review our Terms, Privacy Policy and Contact page for related information.